Refund and Returns Policy
Introduction
This Refund and Returns Policy outlines the terms and conditions governing refunds, returns, and exchanges for products or services purchased from mpiwb. By making a purchase, you agree to comply with this policy. Please read it carefully to understand your rights and responsibilities.
Eligibility for Returns and Refunds
Return Timeframe
You may request a return or refund within 30 days of the purchase date. Requests made after this period will not be accepted unless required by applicable law.
Condition of Items
To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them. We reserve the right to refuse returns that do not meet these criteria.
Non-Returnable Items
Certain items are not eligible for return, including digital products, services already rendered, or items marked as final sale. Please check the product description at the time of purchase for specific details.
Refund Process
Initiating a Return
To initiate a return, contact our customer service team at [email protected] with your order number and reason for return. We will provide instructions on how to proceed.
Refund Method and Timing
Approved refunds will be processed to the original payment method within 14 business days of receiving the returned item. The refund amount will exclude any shipping costs unless the return is due to an error on our part.
Exchanges
Exchanges for defective or incorrect items are subject to product availability. Contact us at [email protected] to arrange an exchange, and include your order details and the issue encountered.
Customer Responsibilities
You are responsible for ensuring that return items are securely packaged to prevent damage during transit. mpiwb is not liable for items lost or damaged in return shipping. We recommend using a trackable shipping service and retaining proof of postage.
Contact Information
For questions about this policy or to request a return, contact us at:
- Email: [email protected]
- Phone: +44 113 3787318
- Address: 85 Victoria Street, Leeds, West Yorkshire LS5 1YS, United Kingdom
Policy Updates
mpiwb reserves the right to update this Refund and Returns Policy at any time. Changes will be effective upon posting on our website. Continued use of our services after changes constitute acceptance of the revised policy.
Legal Disclaimer
This policy is provided for informational purposes and does not constitute legal advice. Your statutory rights are not affected. For specific legal concerns, consult a qualified professional.